COS

NEWS

The Customer Fresk is a fantastic opportunity to cross-reference the singular visions of employees on the place of the customer in our organizations, and the causes and consequences of the priorities chosen by companies on the existence of a customer culture. I was able to carry out the workshop with all my teams, all of whom were already experts in customer relations: however, it was fascinating to take part in the debates that made up the richness of the realization of the fresco: the same struggle, that of satisfying our customers, but not necessarily the same vision of the path to customer culture: this highlights all the richness and strength of a collective, and the explanation of the final path devised by COS SYSTEM is also very rich and interesting.