A
progressive
and controlled approach.
Diagnose
01 The organisation
A detailed measurement of the organization’s customer orientation that identifies the contributors and detractors to the customer culture while comparing against industry standards.
02 Teams
COS Individual is an online test that scientifically measures the personal customer orientation level of employees. Inspire and mobilize teams.
Raise awareness
03 Raise awareness
Impactful presentations to engage teams, ‘Is customer satisfaction profitable?’, ‘What is a customer-oriented employee?’, ‘How to manage customer culture?’
04 Engage
Discover in a fun and team-based way the key concepts that make up the customer value chain within the organization.
Transform
05 Attitudes
An individual training program over several weeks with daily activities to evolve habits.
06 Processes
Based on our diagnostics, we implement action plans and support methods to enhance your performance and develop your organization’s customer culture in service of your performance.