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News
12 May 2026
Poor management of customer dissatisfaction: causes and consequences
An untapped profit center Complaints management is often perceived as a cost center, when in reality it is an untapped…
News
5 May 2026
“Culture fails because leadership does not change direction”
Customer culture cannot be decreed And it cannot be displayed on posters or in value charts either... Yet how many companies…
News
29 April 2026
COS System: the only consultancy 100% dedicated to customer culture
A conversation with the three leaders: Guillaume Antonietti, Gil Arban and Aymeric de Boishéraud We decided to interview the leaders…
News
29 April 2026
Artificial Intelligence: a Support for Customer Experience?
What is the link between artificial intelligence and customer experience? "Business culture" in companies Companies have long favored a business…
News
27 April 2026
Teaser – Gala Agora of Customer Experience Directors
Guillaume Antonietti, Founder of COS System, invites you to an exclusive session alongside a surprise guest: a prominent figure who…
News
3 January 2025
Over 100,000 employees have already completed the COS COMPANY diagnostic.
The COS COMPANY diagnosis: a scientific measure of customer orientation The COS COMPANY diagnostic is a scientific measurement of an…
News
3 January 2025
The Customer Fresk : already more then 8000 participants and a strong impact on teams
Since Its Launch in March 2023, La Fresque du Client Has Experienced Rapid Growth. It was unveiled at the 57th…
News
26 November 2024
“Sorry, I don’t have time”: When 1 hour in the back office costs 300 hours on the shop floor.
Imagine this scenario. At a leading textile retail company, the Merchandising Manager, responsible for designing in-store presentation materials, is approached…
News
6 November 2024
The customer’s glasses for a change of perspective
A few years ago, we launched the "customer glasses" for Compagnie des Alpes (Julie Charrier, Thibaut Paulin, Gregory Guzzo). This…