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There is no

experience

remarkable client without a strong

culture

of customer focus.

There is no experience remarkable client without a strong culture of customer focus.

We help you deploy a true customer-centric culture that enhances your operational, human, and financial performance with an exclusive range of scientific methods and tools. We make every effort to ensure that your employees embrace a 'customer mindset'.

They have placed their

trust

in us.

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A

progressive

and controlled approach.

Customer culture is a set of shared values that prioritize the sustainable satisfaction of customers as a primary goal.
Academic research has shown for several years that the level of customer orientation impacts a company's performance. COS SYSTEM develops innovative and exclusive methodologies based on scientific foundations.

Diagnose

Raise awareness

Transform

Diagnose

Le Customer Orientation Score (COS)

01 The organisation

COS Company

A detailed measurement of the organization’s customer orientation that identifies the contributors and detractors to the customer culture while comparing against industry standards.

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02 Teams

COS Individual

COS Individual is an online test that scientifically measures the personal customer orientation level of employees. Inspire and mobilize teams.

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Raise awareness

Inspire and mobilize teams

03 Raise awareness

Our conferences

Impactful presentations to engage teams, ‘Is customer satisfaction profitable?’, ‘What is a customer-oriented employee?’, ‘How to manage customer culture?’

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04 Engage

The Customer Fresk

Discover in a fun and team-based way the key concepts that make up the customer value chain within the organization.

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Transform

Implementing the right handlers

05 Attitudes

COS in Mind

An individual training program over several weeks with daily activities to evolve habits.

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06 Processes

Consulting

Based on our diagnostics, we implement action plans and support methods to enhance your performance and develop your organization’s customer culture in service of your performance.

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