Diagnosis
Teams
Individual customer focus
The COS Individual is an online test that scientifically measures employees’ personal level of customer orientation. It addresses both beliefs and habits, helping each person become aware of their own level of customer culture. It can be used for recruitment, awareness-building, and employee training.
Identification of profiles to be tested
1
Individual online test and automated report
2
Individual debriefing
3
The test results allow for an assessment of each person’s spontaneous and deliberate customer orientation, helping them become aware of their abilities to truly think customer. The report includes five indicators.
Cas
client
client
À la une
19 July 2024
CA Ile de France
A regional branch of Crédit Agricole has established relational excellence as a cornerstone of its four-year corporate project.
À la une
19 July 2024
Société Générale
A major national bank undergoing a major transformation wants to assess the level of Customer Culture in its organisation, position itself in a sector benchmark and identify the cultural obstacles preventing it from progressing.