Transform
Processes
Setting the organisation in motion
To develop a genuine customer culture, we need to embark on a process of transformation to align our internal systems: organisation, processes, KPIs, steering, management and skills.
Prioritisation of projects and definition of action plan
1
Preparing for deployment and mobilizing the teams involved
2
Deployment, management and evaluation
3
It’s about implementing a voluntary, iterative approach to improve performance. This translates into projects that can take many forms, but always with a dual objective: to work on the mindset of employees AND on the coherence of processes.
Cas
client
client
À la une
19 July 2024
Bouygues Construction
Implementation of an action plan with a strong impact on customer culture following the observation that there was a lack of customer-related indicators in the teams and at management level
À la une
19 July 2024
Kiabi
The KIABI Europe Group wants to make customer satisfaction one of its key business drivers.