Transform
Attitudes
Changing the mindset of employees
The COS IN MIND program is a self-coaching approach over several weeks, with a succession of 15-minute activities a day to help you think spontaneously as a customer. Because our state of mind dictates our behavior!
Customize the course to suit your business and organisation
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Training courses online
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Definition of an individual roadmap and analysis of progress
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A micro-changing approach to modify people’s beliefs and values, directly inspired by research into transformation strategies. Objective: modify attitudes to transform practices.
Case study
study
Featured
19 July 2024
CA Next Bank
A national insurance group has defined its strategic ambition as being the leader in its sector in terms of customer satisfaction and loyalty.
Featured
19 July 2024
Malakoff Humanis
In 2022, the HR team at Malakoff Humanis was looking for soft skills training for its customer relations advisers that would go beyond the behavioural approach (hello, goodbye, thank you) and was struggling to find any...