Raising awareness
Become aware
Impact
conference
conference
A key moment for in-depth discussion of the links between satisfaction, loyalty, profit and the central role of customer culture.
Defining format and content according to your objectives
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Lecture illustrated by real-life examples
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Sharing with the audience
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To maximize impact, the conferences are structured around both positive and negative experiences. With customizable content and format, they aim to engage teams: “Are your customers truly satisfied?”, “What makes a customer-oriented employee?”, “How do you manage customer culture?”