The Customer Fresk for ELIOR: what if we thought about customer culture together?

The Customer Fresk is a fantastic opportunity to cross-reference the singular visions of employees on the place of the customer in our organizations. It also examines the causes and consequences of the priorities chosen by companies on the existence of a customer culture.

I was able to carry out the workshop with all my teams, all of whom were already experts in customer relations. However, it was fascinating to take part in the debates that made up the richness of the realization of the fresco. We shared the same struggle, that of satisfying our customers, but not necessarily the same vision of the path to customer culture. This highlights all the richness and strength of a collective. Moreover, the explanation of the final path devised by COS SYSTEM is also very rich and interesting.