Teaser – Gala Agora of Customer Experience Directors
Guillaume Antonietti, Founder of COS System, invites you to an exclusive session alongside a surprise guest: a prominent figure who has spent more than 10 years within one of the most customer-centric multinationals in the world.
Together, they will share their vision and hands-on experience around a topic that lies at the heart of every lasting transformation: cultural transformation through front-line management.
3 notions that make all the difference:
Managing causes rather than consequences
How can we anticipate dysfunctions rather than simply react to them? How can managers develop an analytical perspective on what generates problems, before they impact the customer?
Freeing up the mental load of teams
How do we create the conditions for employees to focus their energy and attention where it truly matters: the customer? A manager who shields their team from the noise is a team that performs.
Inspiring on a daily basis
How can managers embody a positive dynamic, rally people around a shared vision, and sustain engagement over time? This may be the most human challenge of all, and the most decisive.
An authentic, concrete, and inspiring conversation, grounded in real-world experience and convictions forged in the field. We look forward to seeing you there!
Register here: urlr.me/HBCz2v