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Case studies
31 March 2026
How BlueLink strengthens its customer orientation through a participatory approach and an immersive event
Case studies
5 March 2026
Crédit Agricole des Savoie Drives Its Customer Orientation Strategy Forward
Faced with an increasingly competitive and digitalized market, customer expectations are changing. Following a decline in its customer base in…
Case studies
5 March 2026
GEODIS: Sustainably Embedding Customer Culture at a National Scale
Making Customer Culture a Shared Priority Across the Entire Value Chain
Case studies
7 November 2024
AESIO Mutuelle
How does AÉSIO Mutuelle engage its teams to strengthen customer culture and improve collective performance through a collaborative workshop?
Case studies
6 November 2024
Societe generale
How Société Générale ingrained customer culture in the minds of its employees through a comprehensive approach and an impactful conference.
Case studies
19 July 2024
Société Générale
A major national bank undergoing a major transformation wants to assess the level of Customer Culture in its organisation, position…
Case studies
19 July 2024
CA Ile de France
A regional branch of Crédit Agricole has established relational excellence as a cornerstone of its four-year corporate project.
Case studies
19 July 2024
CA Next Bank
A national insurance group has defined its strategic ambition as being the leader in its sector in terms of customer…
Case studies
19 July 2024
APICIL Group
The group identified that satisfaction was not at the heart of its organisation