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29 April 2026
COS System: the only consultancy 100% dedicated to customer culture
A conversation with the three leaders: Guillaume Antonietti, Gil Arban and Aymeric de Boishéraud We decided to interview the leaders…
News
29 April 2026
Artificial Intelligence: a Support for Customer Experience?
What is the link between artificial intelligence and customer experience? "Business culture" in companies Companies have long favored a business…
News
27 April 2026
Teaser – Gala Agora of Customer Experience Directors
Guillaume Antonietti, Founder of COS System, invites you to an exclusive session alongside a surprise guest: a prominent figure who…
Vidéos
8 April 2026
Did you know that only 10% of French companies have mastered customer culture?
Is the key to your company's success rooted in its customer culture? In this exclusive interview, Guillaume Antonietti, CEO and…
Case studies
31 March 2026
How BlueLink strengthens its customer orientation through a participatory approach and an immersive event
Case studies
5 March 2026
Crédit Agricole des Savoie Drives Its Customer Orientation Strategy Forward
Faced with an increasingly competitive and digitalized market, customer expectations are changing. Following a decline in its customer base in…
Mood notes
5 March 2026
Leroy Merl’undies: A Revealing Sign of Customer Culture
Sometimes, an apparently trivial initiative can say a lot about a company's culture. This is exactly the case with Leroy…
Mood notes
5 March 2026
The Art of Verbal Communication: A Dying Practice
Who still dares to pick up the phone? Phone anxiety: an underestimated struggle What if picking up the phone to…
Mood notes
5 March 2026
You have a personal interest in being kind to your customers
In a world often driven by performance, competition and efficiency, it is easy to underestimate a fundamental human truth. Kindness…