COS
NEWS
Categories (Toutes)
Case studies
Mood notes
News
Vidéos
Mood notes
7 November 2024
The nightmare at SFR
Hell at SFR(not sure if it's any better with other providers). A young SFR customer orders a new phone on…
Mood notes
6 November 2024
Customer experience at the heart of everyone’s focus!
Isn’t it intriguing? We’ve never seen such eagerness, good intentions, or resolutions to improve customer experience! Never before have so…
Mood notes
19 July 2024
It’s not always easy being an SNCF agent
I come across this campaign in the station, urging passengers to show more respect to agents. It feels like this…
Mood notes
19 July 2024
I’ve experienced the Police’s customer (user) orientation!
At the beginning of May, I found myself implicated (accused) in a sordid criminal affair.I quickly realized that it was…
Mood notes
19 July 2024
Nicolas Théry, Chairman of Crédit Mutuel announces a bombshell
Nicolas Théry, Chairman of Crédit Mutuel, announces a bombshell: Crédit Mutuel will no longer issue health questionnaires for mortgages to…
Mood notes
19 July 2024
Another anecdote that’s not an anecdote
I order a coffee and while it's being served I take the opportunity to go to the toilet. When I…
Mood notes
19 July 2024
“The day there’s just one customer left, we’ll have an NPS of +100”
Asking buyers (or active customers) about their level of satisfaction is a useful way of getting feedback on the experience……
Mood notes
19 July 2024
Seriously, have they fallen on their heads?
Lo and behold, my operator has informed me that they're increasing the price of my package (in exchange for optimizing…
Mood notes
19 July 2024
Salmonella and customers
Once upon a time, the managers of a group selling chocolates that were too good to eat realized that their…