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Mood notes
19 July 2024
“The day there’s just one customer left, we’ll have an NPS of +100”
Surveying buyers on their Satisfaction is useful but not enought Indeed, collecting feedback from those who have gone through checkout…
Mood notes
19 July 2024
Seriously, have they fallen on their heads?
Here’s the situation: my mobile operator has just informed me that my plan’s price will increase (in exchange for more…
Mood notes
19 July 2024
Salmonella and customers
Once upon a time ... ... The managers of a group selling chocolates that were too good to eat realized…
Mood notes
19 July 2024
7 reasons not to make the quest for lasting customer satisfaction a company’s top priority
Is it a question of naivety or reality It's certainly naive of me, but I always wonder why companies don't…
Mood notes
19 July 2024
“I’m proud to be at the service of our customers”
Customer Contact Roles: Undervalued Yet Essential to a True Customer Culture Here’s a quote from Julie, a sales associate at…
Mood notes
19 July 2024
Safety without a safety culture is dead!
A Paradoxical Observation “On our industrial site, we record the highest number of accidents during the 2 hours preceding the…
Mood notes
19 July 2024
“Take initiatives in favor of customers as long as it doesn’t harm the company’s interests”
A Paradoxical Injunction: “Take Initiative… But Without Risk” “Take initiative in favor of the clients as long as it does…
Mood notes
19 July 2024
Working conditions also have an impact on customer orientation
An Immersive Customer Experience: The Power of Transparency This snapshot taken in an excellent Italian restaurant brings to mind several…
Mood notes
19 July 2024
“My strategy is to improve working conditions for my employees”
The Trap: When Employee Comfort Overshadows Customer Relations “Thinking that if they feel good, they’ll take better care of the…