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Customer orientation: the importance of employee customer orientation

Evoking an organization's Customer Culture means considering the mindset of its employees. How can we ensure that everyone in the…

“Take initiatives in favor of customers as long as it doesn’t harm the company’s interests”

“Take initiatives on behalf of customers, as long as this does not harm the company's interests” (one of the injunctions…

Working conditions also have an impact on customer orientation

This shot taken in an excellent Italian restaurant evokes a number of thoughts related to my favorite subjects: It's a…

“My strategy is to improve working conditions for my employees”

“My strategy is to improve my staff's working conditions (thinking that if they feel good, they'll take better care of…

Olivier, hotel receptionist in Quimper

Olivier, a receptionist at a hotel in Quimper, was very annoyed yesterday. I asked him to book me a cab.…

In the middle of summer in a Michelin-starred restaurant in the Luberon…

I've been waiting 30 minutes for a waiter to take my order - they're obviously understaffed. A young man arrived,…

In the customer orientation “best practice” series

An irritant often overlooked in the building trade: “the nuisance caused by the work” for neighbors.Workers get yelled at and…

“Watch out for pickpockets who have just boarded the last car of the train”

Here's the announcement heard yesterday in the metro by the metro driver himself. I don't know if it's a process…

I accuse customers of bearing some of the responsibility for the deterioration in customer relations?

We often deplore the lack of customer awareness among our teams, especially those in contact with the customer. We're constantly…

Wanting to give lessons commits you…

Thanks to the excellent Olivier Dauvers, I discovered the existence of this poster at the entrance to an Intermarché store…