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7 November 2024
The nightmare at SFR
A Simple Order… Or So It Seemed Hell at SFR(not sure if it's any better with other providers). A young…
Case studies
7 November 2024
AESIO Mutuelle
How does AÉSIO Mutuelle engage its teams to strengthen customer culture and improve collective performance through a collaborative workshop?
Case studies
6 November 2024
Societe generale
How Société Générale ingrained customer culture in the minds of its employees through a comprehensive approach and an impactful conference.
Mood notes
6 November 2024
Customer experience at the heart of everyone’s focus!
Customer Experience, A Priority Everywhere Never before have so many companies placed customer experience at the forefront of their business.…
News
6 November 2024
The customer’s glasses for a change of perspective
A few years ago, we launched the "customer glasses" for Compagnie des Alpes (Julie Charrier, Thibaut Paulin, Gregory Guzzo). This…
Mood notes
19 July 2024
It’s not always easy being an SNCF agent
A Well-Meaning Campaign, but for Whom? I came across this campaign in a train station, encouraging passengers to show more…
Mood notes
19 July 2024
I’ve experienced the Police’s customer (user) orientation!
Wrongly Accused In early May, I found myself accused in a sordid criminal case. I quickly realized it was a…
Mood notes
19 July 2024
Nicolas Théry, Chairman of Crédit Mutuel announces a bombshell
A burst of customer-centric culture, courtesy of Crédit Mutuel. Nicolas Théry, Chairman of Crédit Mutuel, announces a bombshell: Crédit Mutuel…
Mood notes
19 July 2024
Another anecdote that’s not an anecdote
I order a coffee and while it's being served I take the opportunity to go to the toilet. When I…