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Mood notes
19 July 2024
“Take initiatives in favor of customers as long as it doesn’t harm the company’s interests”
A Paradoxical Injunction: “Take Initiative… But Without Risk” “Take initiative in favor of the clients as long as it does…
Mood notes
19 July 2024
Working conditions also have an impact on customer orientation
An Immersive Customer Experience: The Power of Transparency This snapshot taken in an excellent Italian restaurant brings to mind several…
Mood notes
19 July 2024
“My strategy is to improve working conditions for my employees”
The Trap: When Employee Comfort Overshadows Customer Relations “Thinking that if they feel good, they’ll take better care of the…
Mood notes
19 July 2024
Not all superheroes wear a cape
The Power of Customer Experience Olivier, a receptionist at a hotel in Quimper, was quite troubled yesterday. I asked him…
Mood notes
19 July 2024
When Customer Culture Fails: A Telling Dinner Experience
Waiting 30 minutes for a server to take our order. Clearly, they’re understaffed. Along comes a young man, full of…
Mood notes
19 July 2024
In the customer orientation “best practice” series
An irritant often overlooked in the building trade: “the nuisance caused by the work” for neighbors.Workers get yelled at and…
Mood notes
19 July 2024
Goodwill : That little something that changes everything in the customer experience
"Beware of pickpockets who just boarded the last car of the train." A metro announcement that speaks volumes about customer…
Mood notes
19 July 2024
I accuse customers of bearing some of the responsibility for the deterioration in customer relations?
We often deplore the lack of customer focus among frontline teams. We constantly seek methods and tools to foster a…
Mood notes
19 July 2024
Wanting to give lessons commits you…
Thanks to the excellent Olivier Dauvers, I discovered the existence of this poster at the entrance to an Intermarché store…