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3 January 2025
Over 100,000 employees have already completed the COS COMPANY diagnostic.
The COS COMPANY diagnostic is a scientific measurement of an organization's customer orientation, providing a highly detailed assessment of both…
News
3 January 2025
The Customer Fresk : already more then 8000 participants and a strong impact on teams
Since its launch in March 2023, The Customer Fresck has experienced meteoric growth. Introduced during the 57th AMARC Convention (which…
News
26 November 2024
“Sorry, I don’t have time”: When 1 hour in the back office costs 300 hours on the shop floor.
Imagine this scenario. At a leading textile retail company, the Merchandising Manager—responsible for designing in-store presentation materials—is approached by a…
Mood notes
7 November 2024
The nightmare at SFR
Hell at SFR(not sure if it's any better with other providers). A young SFR customer orders a new phone on…
Case studies
7 November 2024
AESIO Mutuelle
How does AÉSIO Mutuelle engage its teams to strengthen customer culture and improve collective performance through a collaborative workshop?
Case studies
6 November 2024
Societe generale
How Société Générale ingrained customer culture in the minds of its employees through a comprehensive approach and an impactful conference.
Mood notes
6 November 2024
Customer experience at the heart of everyone’s focus!
Isn’t it intriguing? We’ve never seen such eagerness, good intentions, or resolutions to improve customer experience! Never before have so…
News
6 November 2024
The customer’s glasses for a change of perspective.
A few years ago, we launched the "customer glasses" for Compagnie des Alpes (Julie Charrier, Thibaut Paulin, Gregory Guzzo) to…
Mood notes
19 July 2024
It’s not always easy being an SNCF agent
I come across this campaign in the station, urging passengers to show more respect to agents. It feels like this…