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19 July 2024
The book Customer orientation: changing your company’s DNA
Summary : Only the creation of a genuine customer culture will help your company transform and gain a sustainable competitive…
News
19 July 2024
The Customer Fresk for ELIOR: what if we thought about customer culture together?
The Customer Fresk is a fantastic opportunity to cross-reference the singular visions of employees on the place of the customer…
News
19 July 2024
The Customer’s Fresk : THE game
The Customer's Fresk: the game to raise your teams' awareness of the impact of customer orientation on organizational performance. Designed…
News
19 July 2024
The Customer’s Fresk in Montmartre with Sage!
The Sage marketing community gathered in Paris at the end of June for a day of exchanges. COS SYSTEM invited…
News
19 July 2024
KIABI: individual training in a group!
COS IN MIND's online approach is totally different from any other coaching program I've followed to date! The course begins…
News
19 July 2024
Scientific foundations of COS
From a scientific standpoint, the COS® is based on the intersection of academic research in three different fields: customer orientation,…
News
19 July 2024
Are customers to blame for the deterioration in customer relations?
I accuse customers of bearing some of the responsibility for the deterioration in customer relations? We often deplore the lack…
News
19 July 2024
Aymeric de Boishéraud joins COS SYSTEM
Aymeric de Boishéraud joined COS SYSTEM in early May as COO. Specialized in the rapid development of webmarketing software and…
News
19 July 2024
Culture and Procedures
It happened yesterday at a French retail bank. We were working with managers on the need to simplify processes to…