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Case studies
19 July 2024
Société Générale
A major national bank undergoing a major transformation wants to assess the level of Customer Culture in its organisation, position…
Case studies
19 July 2024
CA Ile de France
A regional branch of Crédit Agricole has established relational excellence as a cornerstone of its four-year corporate project.
Case studies
19 July 2024
CA Next Bank
A national insurance group has defined its strategic ambition as being the leader in its sector in terms of customer…
Case studies
19 July 2024
APICIL Group
The group identified that satisfaction was not at the heart of its organisation
Case studies
19 July 2024
Allianz
The company would like support in developing the customer focus of its employees
Case studies
19 July 2024
Bouygues Construction
Implementation of an action plan with a strong impact on customer culture following the observation that there was a lack…
Case studies
19 July 2024
Malakoff Humanis
In 2022, the HR team at Malakoff Humanis was looking for soft skills training for its customer relations advisers that…
Case studies
19 July 2024
Kiabi
The KIABI Europe Group wants to make customer satisfaction one of its key business drivers.