COS
NEWS
Categories (Toutes)
Case studies
Mood notes
News
Vidéos
Case studies
5 March 2026
GEODIS: Sustainably Embedding Customer Culture at a National Scale
Making Customer Culture a Shared Priority Across the Entire Value Chain
Mood notes
5 March 2026
Customer Culture: A True Competitive Advantage
Customer culture and its importance in business What is customer culture? Born from a simple observation, the concept of customer…
News
3 January 2025
Over 100,000 employees have already completed the COS COMPANY diagnostic.
The COS COMPANY diagnosis: a scientific measure of customer orientation The COS COMPANY diagnostic is a scientific measurement of an…
News
3 January 2025
The Customer Fresk : already more then 8000 participants and a strong impact on teams
Since Its Launch in March 2023, La Fresque du Client Has Experienced Rapid Growth. It was unveiled at the 57th…
News
26 November 2024
“Sorry, I don’t have time”: When 1 hour in the back office costs 300 hours on the shop floor.
Imagine this scenario. At a leading textile retail company, the Merchandising Manager, responsible for designing in-store presentation materials, is approached…
Mood notes
7 November 2024
The nightmare at SFR
A Simple Order… Or So It Seemed Hell at SFR(not sure if it's any better with other providers). A young…
Case studies
7 November 2024
AESIO Mutuelle
How does AÉSIO Mutuelle engage its teams to strengthen customer culture and improve collective performance through a collaborative workshop?
Case studies
6 November 2024
Societe generale
How Société Générale ingrained customer culture in the minds of its employees through a comprehensive approach and an impactful conference.
Mood notes
6 November 2024
Customer experience at the heart of everyone’s focus!
Customer Experience, A Priority Everywhere Never before have so many companies placed customer experience at the forefront of their business.…